Criteria for Participating Companies and Organisations

Policy on Ethical Business Practises
1.This document should contain the following

• Supplier chain verification
• Product integrity
• Owner driven subordinate supervision

Policy on Customer Relations
2.This document should encompass the following

• What do view as the role of the customer to your business?
• How would you describe your interaction with customers
• What sets you apart when it comes to customer relations in your industry?

Policy on Premises, Hygeine and Hospitality
3.This should include the following

• What steps do you induce to maintain sanitary work environments
• What is your opinion on the importance of premises hygiene?
• What is the core of your approach in making a customer feel welcome at your establishment.
• What sets u apart from the crowd in terms of hospitality and hygiene in your industry.

Policy on Product Quality
4. This should include the following

• What is your approach to quality of product verses price to your business
• How do you rate your pricing in the current market environment
• Do you feel there is room for improvement in product delivery or manufacture?

• Do you feel that your company empowers its staff and how is this achieved?
• Does your workforce represent the face of the new South Africa?
• If yes, then why?
• If no, then why?
• Is gender equality important to your organization?

Policy on Community Development
6. This should include the following

• Have u contributed in anyway to your community
• Do you have schemes in place to provide input back to your customers and the community?
• Do you feel community development is important to the growth of you business?
• Has the community provided input into your service delivery and if yes then how so?

Policy on Employee Work Conditions
7. This should include the following

• Do you have any form of benefits for employees?
• Do you have guidelines concerning structured working hours and overtime?
• Is the work environment conducive to healthy interaction with employees?
• Do u feel your employees are happy with there lots in your institution?
• If so why?
• If no what needs to change?
• Do you use employee criticism and input to better working conditions?

• Do you have a form of evaluation for customers to comment on?
• What is your approach to aid a customer unhappy with your service or product?
• Can you give an example of such an incident?
• Do you use the complaint to better understand customer needs and possible weakness in a product or service?
• What makes your complaint and error handling ability better than your competitors?

Being The Best In The Industry Does not Mean Being The Cheapest Or For That Matter The Largest.